Shipping policy
[TO COMPLETE BEFORE LAUNCH: replace every bracketed placeholder. As an EU-based trader you must publish your registered business name, address and KvK number. This template is a starting point, not legal advice.]
Where we ship
We ship worldwide from the Netherlands.
Costs and delivery times
Shipping options, costs and delivery estimates are calculated at checkout based on your delivery address. You'll see the exact figures before you pay — nothing is added afterwards.
[TO COMPLETE: once your carrier and fulfilment times are confirmed, publish a table of destinations, prices and transit times here. Delivery estimates you publish are binding — in the US under the FTC Mail, Internet or Telephone Order Merchandise Rule, and in the EU under the Consumer Rights Directive.]
Tracking
Every order ships tracked. You'll get a confirmation email when you order, and a second email with your tracking number once the carrier scans the label.
Customs, duty and VAT
Orders shipped outside the EU may attract import duty, sales tax or customs handling fees on arrival. These are set by the destination country, collected by the carrier, and are the customer's responsibility — we cannot calculate or prepay them.
If something goes wrong
- Not arrived? Email us with your order number and we'll chase the carrier, then replace or refund the order.
- Damaged in transit? Send a photo of the box and contents within 7 days of delivery and we'll ship a replacement — no need to return the damaged one.
- Wrong address? Contact us as soon as possible. Before dispatch we can usually correct it; after dispatch we can't reroute.