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Shipping policy

Where we ship

We ship from the Netherlands to four countries: the United Kingdom, the United States, Canada and Australia. If your country isn't on this list, we're not able to ship there at the moment.

How long it takes

Two stages, and it's worth knowing both:

  • Preparing your order: 1–3 business days. We pick, pack and hand it to the carrier.
  • In transit: depends on your country — see the table below.

Estimated total delivery time below already includes the 1–3 day preparation window:

  • United Kingdom: 6–10 business days total (5–7 in transit)
  • Canada: 8–13 business days total (7–10 in transit)
  • Australia: 7–13 business days total (6–10 in transit)
  • United States: 8–15 business days total (7–12 in transit)

Orders placed on a Friday or over a weekend start their preparation window on the next business day. These are estimates based on normal conditions — customs checks, peak periods and carrier delays can extend them. If your order is significantly overdue, email us and we'll chase it or refund you.

Cost

Shipping is a flat rate based on the weight of your order and your destination, shown in full at checkout before you pay — nothing is added afterwards. Orders of $49 or more ship free.

Tracking

Every order ships tracked. You'll get a confirmation email when you order, and a second email with your tracking number once the carrier scans the label. Tracking can take 24–48 hours to start updating.

Customs, duty and VAT

Orders may be subject to import duty, sales tax or customs handling fees on arrival. These are set by the destination country, collected by the carrier, and are the customer's responsibility — we cannot calculate or prepay them.

If something goes wrong

  • Not arrived? If it's more than 21 days since dispatch, email us with your order number and we'll chase the carrier, then replace or refund your order.
  • Damaged in transit? Send a photo of the box and contents within 7 days of delivery and we'll ship a replacement — no need to return the damaged one.
  • Wrong address? Contact us as soon as possible. Before dispatch we can usually correct it; once it's with the carrier we can't reroute.

Contact

thenibblessnakes@gmail.com — we answer within one business day, Monday to Friday.